ScrubVac use the following payment gateways to give our customers total security online.
Q. Who are Sage Pay?
A. Sage Pay are an accredited payment service provider. They handle your credit/debit card transaction in a highly secure environment.
Q. Why has my card been refused?
A. If you receive the message “Authorisation on that payment type has been declined by the bank” your card has been declined by your card issuer. Sage Pay does not generate this message, and you will need to contact your card issuer to find out why your card has been refused. You should check you have entered the following correctly:
- Expiry Date
- Valid From Date
- Issue Number etc.
Your card issuer may inform you that they have authorised the payment, but are awaiting an authorisation code from the merchant. This is known as a referral and cannot be authorised for online payments. In this case, you should try your card again or use a different card.
Q. I am getting an invalid card number or invalid card type message?
A. You should check that you are entering the card number without any spaces. Switch and Solo cards may have a card number printed on them which is only an 8 digit number. We require the long number across the center of the card.
Q. How do I obtain a refund?
A. Sage Pay provides the online payment system for the website you are using. However, we aren’t able to authorise a refund because we aren’t the owner of the website you are ordering from. You will need to contact the website you are ordering from directly to obtain a refund.
Q. I haven’t received my goods?
A. Sage Pay provides the online payment system for the website you are using. However, we don’t own the website you are ordering from. You will need to contact the website you are ordering from directly to find out when your goods will be delivered.
Q. Why is there a Surcharge on credit cards?
A. This is the fee that the website is charging you to cover their costs for processing your selected payment method.
PayPal delivers one of the most secure payment platforms in the world. After more than a decade as a leader in online payments, we’ve learned a thing or two about keeping your information safer.
We can spot problems before they happen
- We use fraud prevention technology that monitors transactions for suspicious activity
- We have a team of over 2,000 specialists, working to protect you from fraud and identity theft
- To help identify fraudulent activity, every transaction is reviewed by state of the art security models
- We ensure users who send or receive large amounts of money have successfully completed our verification system and identity check
PayPal uses state of the art encryption
Working to safeguard your financial information is one of our most important priorities. That’s why we automatically encrypt all sensitive information sent between your computer and our systems, making sure your information is kept private.
The geeky details
When registering or logging in to our site, we verify that your Internet browser is running Secure Sockets Layer 3.0 (SSL) or higher. Information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available). We store your personal information and ensure it’s heavily guarded, both physically and electronically. To further safeguard your debit and credit card numbers and your bank account details, we do not directly connect our firewall-protected servers to the internet.